Terms and Conditions

Introduction
Welcome to Overhead Garage Door (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at OverheadGarageDoor.online (the “Service”) operated by Overhead Garage Door, Inc.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
These Terms work in conjunction with our Privacy Policy, which governs our collection and use of your personal information. Our Privacy Policy is incorporated by reference into these Terms and can be found at chicagolandgaragedoor.com/privacy-policy.
Important Notice: By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
These Terms constitute a legally binding agreement between you and Overhead Garage Door. The Terms are effective as of the date you first access or use the Service, whichever occurs first.

2. Definitions
For the purposes of these Terms and Conditions:
“Company” (referred to as either “the Company,” “we,” “us,” or “our”) refers to Overhead Garage Door, Inc., doing business as Overhead Garage Door.
“Service” refers to the website, mobile applications, and any related services provided by the Company.
“User” or “you” refers to any individual or entity that accesses or uses the Service.
“Content” refers to all text, graphics, images, music, software, audio, video, information, or other materials available through the Service.
“Account” refers to any user account created to access certain features of the Service.
“Personal Data” has the same meaning as defined in our Privacy Policy.

3. Use of the Service
3.1 Permitted Use
You may use our Service for lawful purposes only and in accordance with these Terms. Specifically, you agree to use the Service to:

• Browse information about our garage door services and products

• Request estimates or service appointments

• Contact us for customer support

• Access educational content about garage door maintenance and repair

• Submit reviews or testimonials about our services (subject to our review and approval)
   

3.2 User Responsibilities
As a user of our Service, you are responsible for:

• Providing accurate and complete information when submitting forms or creating accounts

• Maintaining the confidentiality of any account credentials

• Notifying us immediately of any unauthorized use of your account

• Ensuring that your use of the Service complies with all applicable laws and regulations

• Respecting the intellectual property rights of the Company and third parties
   

3.3 Age Restrictions
The Service is intended for users who are at least 18 years of age. If you are under 18, you may only use the Service with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children under 13 years of age, as detailed in our Privacy Policy.

4. Prohibited Activities and User Conduct
4.1 Prohibited Uses
You agree not to use the Service for any of the following prohibited activities:
Illegal Activities: You may not use the Service for any unlawful purpose or to solicit others to perform unlawful acts. This includes, but is not limited to, violating any local, state, national, or international law or regulation.
Harassment and Abuse: You may not harass, abuse, threaten, or intimidate other users, our employees, or any third parties. This includes sending unsolicited communications, stalking, or engaging in any form of discriminatory behavior.
Fraudulent Activities: You may not engage in any fraudulent activities, including but not limited to providing false information, impersonating another person or entity, or attempting to deceive the Company or other users.
Intellectual Property Infringement: You may not infringe upon the intellectual property rights of the Company or any third party. This includes unauthorized use of copyrighted materials, trademarks, trade secrets, or other proprietary information.
System Interference: You may not attempt to interfere with, disrupt, or damage the Service or our servers and networks. This includes introducing viruses, malware, or other harmful code, or attempting to gain unauthorized access to our systems.
Commercial Misuse: You may not use the Service for unauthorized commercial purposes, including but not limited to advertising competing services, soliciting business from our customers, or scraping our content for commercial use.
Spam and Unsolicited Communications: You may not send spam, chain letters, or other unsolicited communications through the Service or use the Service to collect email addresses or other contact information for marketing purposes.

4.2 Content Standards
Any content you submit, post, or transmit through the Service must comply with the following standards:

• Must be accurate and not misleading

• Must not contain defamatory, libelous, or slanderous statements

• Must not contain obscene, pornographic, or sexually explicit material

• Must not promote violence, discrimination, or hatred against any individual or group

• Must not violate the privacy rights of others

• Must not contain confidential or proprietary information belonging to third parties
   

4.3 Monitoring and Enforcement
While we are not obligated to monitor user activity on the Service, we reserve the right to:

• Review any content submitted by users

• Remove or refuse to post any content that violates these Terms

• Terminate or suspend user accounts for violations of these Terms

• Cooperate with law enforcement agencies in investigating potential criminal activities

• Take any other action we deem appropriate to protect our rights and the rights of others
   

4.4 Reporting Violations
If you become aware of any violations of these Terms or inappropriate conduct by other users, please contact us immediately at service@chicagolandgaragedoor.com or (888) 459-3720. We take all reports seriously and will investigate and respond appropriately.

5. Data Collection and Privacy
5.1 Information We Collect
We collect information you provide directly to us, such as when you:

• Fill out forms on our website

• Request estimates or schedule services

• Contact us via phone, email, or text

• Create an account or profile

• Subscribe to our communications

• Provide feedback or reviews

Personal Information we may collect includes:

• Name and contact information (phone number, email address, mailing address)

• Service address and property details

• Payment and billing information

• Communication preferences

• Service history and preferences

• Any other information you choose to provide

Automatically Collected Information includes:

• IP address and device identifiers

• Browser type and version

• Operating system information

• Pages visited and time spent on our website

• Referring and exit pages

• Click activity and usage patterns

• Location data (with your consent)
   

5.2 How We Use Your Information
We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send appointment reminders and service updates

• Respond to your comments, questions, and customer service requests

• Communicate with you about products, services, offers, and events

• Monitor and analyze trends, usage, and activities

• Detect, investigate, and prevent fraudulent transactions and other illegal activities

• Comply with legal obligations and protect our rights
   

5.3 Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in these Terms:
Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. SMS/Text Messaging Terms and Conditions
By submitting your phone number on any form, you agree to receive SMS messages from Overhead Garage Door related to:

• Appointment reminders

• Service updates

• Account notifications

• Promotional or marketing content (only with explicit opt-in)

Message frequency may vary. Message and data rates may apply.

6.1 Consent Requirements
Express Written Consent: By providing your phone number and checking any opt-in boxes or submitting forms, you provide your express written consent to receive text messages from us. This consent is not required as a condition of purchasing our services.
Authorization: You represent that you are the authorized user of the phone number provided and have the right to consent to receive messages at that number.

6.2 Message Types and Frequency
Transactional Messages: We may send appointment confirmations, service updates, and account-related notifications. These messages are sent as needed based on your service interactions.
Marketing Messages: With your explicit consent, we may send promotional offers, company updates, and marketing communications. Marketing message frequency will not exceed 4 messages per month unless you specifically request more frequent communications.
Emergency Communications: We may send urgent notifications related to safety issues or emergency service needs.

6.3 Opt-out Procedures
Reply STOP to unsubscribe from text messages and no further messages will be sent.
Reply HELP for support or email us at service@chicagolandgaragedoor.com.
Alternative Methods:

• Email: service@chicagolandgaragedoor.com

• Phone: (888) 459-3720

• Mail: Include your phone number and opt-out request

You will receive a confirmation message when you successfully opt out.

6.4 Data Protection and Sharing
We will not sell, share, or rent your phone number or SMS consent data to any third party for marketing purposes.
Authorized Sharing: We may share your phone number with:

• Our authorized SMS service providers for message delivery

• Our technicians for service-related communications

• Emergency services if required for safety reasons
   

6.5 Technical Disclaimers
Delivery: We cannot guarantee message delivery due to carrier limitations, network issues, or device problems.
Timing: Message delivery times may vary based on network conditions and carrier processing.
Compatibility: Our service works with most major U.S. carriers. Contact your carrier for compatibility questions.
Security: SMS is not a secure communication method. Do not send sensitive personal or financial information via text.

6.6 Costs and Charges
Standard message and data rates apply as determined by your wireless carrier. These charges are separate from any fees for our services. Contact your carrier for information about your messaging plan rates.

6.7 Carrier Requirements
Our SMS program complies with carrier guidelines and industry standards. Carriers may block messages that violate their terms of service. We are not responsible for carrier-related delivery issues.

7. User Rights and Data Protection
7.1 Your Rights Regarding Personal Information
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal limitations.
Portability: You have the right to request a copy of your personal information in a structured, commonly used format.
Objection: You have the right to object to certain processing of your personal information, particularly for marketing purposes.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

7.2 Exercising Your Rights
To exercise any of these rights, please contact us at:

• Email: service@chicagolandgaragedoor.com

• Phone: (888) 459-3720

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7.3 Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in these Terms. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7.4 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7.5 International Data Transfers
If you are located outside the United States, please note that we may transfer your personal information to and process it in the United States, where our servers are located and our central database is operated.

7.6 Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Intellectual Property Rights
8.1 Company Ownership
The Service and its original content, features, and functionality are and will remain the exclusive property of Overhead Garage Door and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
All content on the Service, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Chicagoland Garage Door or its content suppliers and is protected by United States and international copyright laws.

8.2 Trademarks
“Chicagoland Garage Door,” “Overhead Garage Door, Inc.,” and all related logos, service marks, and trade names are trademarks or registered trademarks of our Company. Other trademarks, service marks, and trade names that may appear on the Service are the property of their respective owners.
You may not use any trademark, service mark, or trade name of the Company without our prior written permission. You may not use any trademark, service mark, or trade name of the Company in a way that is likely to cause confusion among consumers, or in any manner that disparages or discredits the Company.

8.3 Limited License to Users
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal, non-commercial use. This license does not include any right to:

• Resell or make commercial use of the Service or its contents

• Make derivative works based on the Service or its contents

• Use any data mining, robots, or similar data gathering and extraction tools

• Download (other than page caching) any portion of the Service except as expressly permitted

• Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Service without our express written permission
   

8.4 User-Generated Content
If you submit, post, or transmit any content to the Service (“User Content”), you retain ownership of your User Content. However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and our business operations.
You represent and warrant that:

• You own or have the necessary rights to submit the User Content

• Your User Content does not infringe upon the intellectual property rights of any third party

• You have obtained all necessary permissions and consents for the User Content
   

8.5 Digital Millennium Copyright Act (DMCA) Compliance
We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied and is accessible on the Service in a way that constitutes copyright infringement, please notify us by providing the following information:

• A physical or electronic signature of the copyright owner or authorized agent

• Identification of the copyrighted work claimed to have been infringed

• Identification of the material that is claimed to be infringing and information sufficient to locate the material

• Your contact information, including address, telephone number, and email address

• A statement that you have a good faith belief that use of the material is not authorized by the copyright owner

• A statement that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner

DMCA notices should be sent to: service@chicagolandgaragedoor.com

8.6 Repeat Infringer Policy
We have a policy of terminating the accounts of users who are repeat copyright infringers. We reserve the right to terminate any user’s access to the Service if we determine, in our sole discretion, that the user is a repeat infringer of copyrighted material.

9. Service Terms and Conditions
9.1 Service Descriptions
Overhead Garage Door provides garage door installation, repair, maintenance, and related services throughout the Chicagoland area. All service descriptions, pricing, and availability information on the Service are subject to change without notice. We reserve the right to discontinue any service at any time.
The information on our Service is provided for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or availability of the information, products, or services contained on the Service.

9.2 Estimates and Pricing
All estimates provided through the Service or by our representatives are preliminary and subject to change based on actual conditions discovered during service delivery. Final pricing may vary from initial estimates due to:

• Unforeseen complications or additional work required

• Changes in material costs or availability

• Customer-requested modifications to the scope of work

• Site conditions that differ from initial assessment

We will notify you of any significant changes to pricing before proceeding with work that exceeds the original estimate by more than 10% or $100, whichever is greater.

9.3 Scheduling and Appointments
Service appointments are scheduled based on availability and are confirmed via phone, email, or text message. We make every effort to arrive within the scheduled time window, but delays may occur due to:

• Weather conditions affecting safety or service quality

• Emergency service calls that take priority

• Traffic or transportation issues

• Equipment or material availability

If we anticipate a delay of more than 30 minutes, we will contact you to reschedule or provide an updated arrival time.

9.4 Service Area and Availability
Our services are available within our designated service area in the Chicagoland region. Service availability may be limited in certain areas or during severe weather conditions. We reserve the right to decline service requests that fall outside our service area or that we determine we cannot safely or effectively complete.
Emergency services are available 24/7, but response times may vary based on weather conditions, technician availability, and the nature of the emergency.

9.5 Customer Responsibilities
As a customer, you are responsible for:

• Providing accurate information about your service needs and property conditions

• Ensuring safe and reasonable access to the work area

• Removing or protecting personal property that may be affected by the service

• Being present or having an authorized representative present during service delivery

• Providing payment according to the agreed terms

• Notifying us immediately of any concerns or issues with completed work
   

9.6 Warranties and Guarantees
We stand behind our work and provide warranties on our services and products as follows:
Labor Warranty: We provide a warranty on our labor for a period specified in your service agreement, typically ranging from 90 days to 1 year depending on the type of service performed.
Product Warranty: Products installed by our technicians are covered by manufacturer warranties, which vary by product and manufacturer. We will assist you in processing warranty claims for defective products.
Warranty Limitations: Warranties do not cover damage caused by normal wear and tear, misuse, accidents, acts of nature, or modifications made by others. Warranty coverage is void if repairs or modifications are attempted by unauthorized persons.

9.7 Service Limitations
Our services are subject to the following limitations:

• We cannot guarantee specific completion times due to variables beyond our control

• Some repairs may not be possible due to the age, condition, or availability of parts

• We may recommend replacement rather than repair when it is more cost-effective or safer

• Certain services may require permits or inspections that could delay completion

• We reserve the right to refuse service if conditions are unsafe for our technicians
   

10. Disclaimers and Limitation of Liability
10.1 Service Disclaimers
AS-IS BASIS: THE SERVICE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE ARE PROVIDED BY CHICAGOLAND GARAGE DOOR ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.
NO WARRANTIES: CHICAGOLAND GARAGE DOOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE, UNLESS OTHERWISE SPECIFIED IN WRITING.
ACCURACY DISCLAIMER: While we strive to provide accurate and up-to-date information on our Service, we do not warrant that the information is complete, accurate, reliable, or error-free. Information on the Service may contain technical inaccuracies or typographical errors and may be changed or updated without notice.

10.2 Limitation of Liability
GENERAL LIMITATION: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OVERHEAD GARAGE DOOR, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.
MAXIMUM LIABILITY: IN NO EVENT SHALL CHICAGOLAND GARAGE DOOR’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICE OR ONE THOUSAND DOLLARS ($1,000), WHICHEVER IS GREATER.

10.3 Indemnification
You agree to defend, indemnify, and hold harmless Overhead Garage Door, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Service.

11. Account Terms and Termination
11.1 Account Creation
Some features of our Service may require you to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
11.2 Account Security
You agree to:

• Keep your login credentials secure and confidential

• Notify us immediately of any unauthorized use of your account

• Log out of your account at the end of each session

• Use strong passwords and update them regularly
   

11.3 Termination by You
You may terminate your account at any time by contacting us at service@chicagolandgaragedoor.com or (888) 459-3720. Upon termination, your right to use the Service will cease immediately.

11.4 Termination by Us
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms

• Fraudulent or illegal activity

• Violation of our policies

• Extended periods of inactivity
   

11.5 Effect of Termination
Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms shall be interpreted and governed by the laws of the State of Illinois, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Lake County, Illinois.

12.2 Dispute Resolution
Informal Resolution: Before filing any formal legal action, you agree to first contact us at service@chicagolandgaragedoor.com to attempt to resolve any dispute informally.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration before a single arbitrator in Cook County, Illinois.
Class Action Waiver: You agree that any arbitration or legal proceeding shall be limited to the dispute between you and Chicagoland Garage Door individually. You waive any right to participate in any class action or representative proceeding.

12.3 Exceptions to Arbitration
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

13. General Provisions
13.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Chicagoland Garage Door concerning the Service.

13.2 Modification of Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.

13.4 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Overhead Garage Door.

13.5 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without restriction.

13.6 Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, revolutions, or any other cause beyond the reasonable control of such party.

13.7 Headings
The headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Overhead Garage Door, Inc.
Phone: (888) 459-3720
Email: service@chicagolandgaragedoor.com
Website: OverheadGarageDoor.online
For specific inquiries regarding:

• Privacy and Data Rights: service@chicagolandgaragedoor.com

• SMS/Text Messaging: service@chicagolandgaragedoor.com or reply HELP to any message

• Service Complaints: service@chicagolandgaragedoor.com or (888) 459-3720

• Legal Notices: service@chicagolandgaragedoor.com

Last Updated: September 15, 2025
Effective Date: September 15, 2025
These Terms and Conditions are effective as of the date listed above and supersede all prior versions.